A Consumer's Guide
Computers outsold television sets in 1994, marking them as a true consumer product. By 1996, 35% of American households had computers. By the end of 1995, computers and software ranked #8 in the Top 10 list for complaints to the Better Business Bureau, outdoing used car dealers. As sales increased, complaints increased. In 1996, computer-related complaints rose to #7 on the list. There are a lot of customer complaints and the cost of handling complaints and requests for help is skyrocketing.
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