Standard Operating Procedure
Standard Operating Procedures are the documents that explains in a step-by-step manner about the scope and purpose of an activity, the list of tasks, sequence of tasks, who need to perform, how to perform and expected quality, resources and time. SOPs are a great step towards process improvement. SOPs help the organization to freeze the current best practices of the organization and as and when things are improved the SOPs are revised to incorporate the new best practices. In other words, SOPs establish a baseline of performance that is expected within an organization. Apart from the above SOPs are helpful in continuous training of the employees to ingrain the best practices and a source document for training the new employees. It is a step towards transitioning an organization from people-centric to process-centric.
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